next level as a Field Service Technician In this role, you'll maintain and service induction furnaces, optimal performance and customer satisfaction. Key Responsibilities: Technical Customer Support: Provide expert expert servicing, repairs, maintenance, and commissioning of induction equipment. Training & Support:
high end quality products to our customers and offer various services such as, design engineering, laser comprehensive in-house CAD facilities enable customers to produce tailor made drawings and niche items
additional Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Site Experience on Winders Customer liaison Handing over meetings to Services Dept / Major Projects and
providing online technical support. Maintenance of customer service levels in terms of on-time deliveries. Maintenance workshop environment. Build, maintain, and manage customer relationships. Excellent communication skills that a professional approach is taken towards customer relationships. Management of warranties. Meet
functional managers. Ensure quality delivery to customers. Manage operational risk and ensure compliance objectives. Ensure service request completion and response times. Minimize waste and customer complaints. Achieve
regulatory requirements. Provide exceptional customer service, addressing client inquiries and concerns
standards and safety regulations. Customer Support: Provide exceptional service to our clients, addressing their
self-sufficiency if needed. Customer Interaction: Must be prepared to deal directly with customers and problem-solve manager on the shop floor. Communicating with customers about overdue or problematic items. Ensuring staff
innovative solutions and services in the heavy industry is seeking the services of an electrical engineer
accordance with client specifications. Meet with customers onsite to discuss detailed requirements. Design