and foremost an expert for performing all customer service work (inspection) and defined assembly/ maintenance cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories and maintenance towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows image of the product and the service organization, thus contributing to customer satisfaction as well. Supports to the workshop bay. Performs all maintenance services in accordance with manufacturer's specifications
and foremost an expert for performing all customer service work (inspection) and defined assembly/ maintenance cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories and maintenance towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows image of the product and the service organization, thus contributing to customer satisfaction as well. Supports to the workshop bay. Performs all maintenance services in accordance with manufacturer's specifications
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. activities required to provide effective supply and services to our clients. This position also plays an integral parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake
solutions to third parties and manages integrally the customer technically experience with the plants. The role travel as and when required to support plants and customers within Southern Africa and involves an important important amount of field time in front of customers during planning, commissioning and maintenance/Repair Crews scheduling planning including contracted Service level agreement operations planning Plants physical contracted by Service level agreement. Report generation for maintenance operations for customers under SLA
solutions to third parties and manages integrally the customer technically experience with the plants. The role travel as and when required to support plants and customers within Southern Africa and involves an important important amount of field time in front of customers during planning, commissioning and maintenance/Repair rews scheduling planning including contracted Service level agreement operations planning
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval conditions of the contract (in consultation with the Legal) Monitor performance by identifying and resolving BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval conditions of the contract (in consultation with the Legal) Monitor performance by identifying and resolving BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs
ability and a can-do attitude
Admin responsibilities:
Complete daily timesheets
client representatives, to ensure a high level of trust. Develop and maintain the project programme and
contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging