The main responsibility of the Service Manager is to proactively develop and manage the workshop business contributing to the profitable growth of Scania. The Service Manager ensures that customers have great confidence the workshop through the provision of excellent service by managing employees and customer relationships Leading and motivating the workshop and service staff and Services Salesman personnel. ▪ Workshop customer met and services are developed to meet the future needs of the customer. ▪ Workshop Service solution
background with 5 years' experience as a Field Service Technician Experience on underground mining equipment experience with installing, repairing, assembling and servicing of Cummins, Deutz, CAT, John Deere and similar repair, service and maintain underground vehicles and machinery to OEM standard Ability to correctly diagnose diagnose problems To ensure correct fault finding and problem solving are done timeously to reduce down Timeously obtain the correct spares Daily checks on all equipment with corrective actions where required
fulfilled while delivering a quality, cost-effective service. • Proactively reduce breakdowns, ensure effective and determine requirements to implementation of corrective/preventive measures. • Develop strategies for fulfilled while delivering a quality, cost-effective service. • Proactively reduce breakdowns, ensure effective and determine requirements to implementation of corrective/preventive measures. Qualifications: • Mechanical
log sheet and ensure job cards are filled in correctly and signed off by the relevant manager Continuously departments on an ongoing basis to ensure the quality of services and products Complete all compulsory training standard practices and processes to ensure quality services and less down time in the relevant business unit
it is free from defects and operates correctly. Customer Service: Liaise with customers to understand Conduct regular safety inspections and implement corrective actions as needed. Promote a culture of safety and troubleshooting abilities. Strong customer service and communication skills. Familiarity with industry
(Drawings). Ensure cost efficient and reliable service delivery. Provide high quality on demand reports deviations from legal requirements and develop corrective actions/solutions. Ensure timely response to completed. Provide effective and high-quality services to stakeholders. Ensure productive working relationships resource for Engineering Information Draughting Services. Continuously improve on processes, identify improvement technology. Evaluate customer relationships against Service Level Agreements (SLAs) during regular check sessions
(Drawings). Ensure cost efficient and reliable service delivery. Provide high quality on demand reports deviations from legal requirements and develop corrective actions/solutions. Ensure timely response to completed. Provide effective and high-quality services to stakeholders. Ensure productive working relationships resource for Engineering Information Draughting Services. Continuously improve on processes, identify improvement technology. Evaluate customer relationships against Service Level Agreements (SLAs) during regular check sessions
fulfilled while delivering a quality, cost-effective service. •Proactively reduce breakdowns, ensure effective and determine requirements to implementation of corrective/preventive measures. Qualifications: •Mechanical
non-conformances. • Ensure sustainability of corrective actions. Assist with the resolution of repeated
functional life Conduct scheduled inspections and servicing of presses including critical lubrication Plan standard Fault finding and implementation of corrective and preventative measures Conduct fault finding