quality of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient efficient, profitable service centre. Position Overview This purpose of the position is to provide effective quality of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient efficient, profitable service centre. Specific Role Responsibilities Key Duties and Responsibilities: Communicate with customers on technical matters and otherwise ensure that customers remain informed regarding
Tracker requires the services of an Installation Technician in the Installations Department. This department regions when required. The candidates must be customer service driven and be able to work independently. installations at a site convenient to the customer. Communicate with the customers regarding the installation process associated with the installation. Provide customer service in accordance with a set standard. Be responsible deliver service excellence. Be prepared to travel. Excellent Communication Skills Excellent customer service
aftersales or customer services Managing client inquiries and complaints related to aftersales services & & site services. Coordinating with other departments such as sales and production to resolve client issues relationships with clients by delivering exceptional customer service. Market Related
The purpose of this position is to maintain, service and repair material handling equipment, systems premises or at customer sites in a timely and cost-effective manner so that customer and company requirements time to time: Servicing of material handling equipment and maintaining forklift serviceability to specified according to set procedures by delivering quality service / maintenance. Perform accurate diagnosis / troubleshooting communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance
solar and digital product knowledge Strong customer service skills Min 5 – 7 years previous working experience solar and digital product knowledge Strong customer service skills Min 5 – 7 years previous working experience
solutions to third parties and manages integrally the customer technically experience with the plants. The role travel as and when required to support plants and customers within Southern Africa and involves an important important amount of field time in front of customers during planning, commissioning and maintenance/Repair rews scheduling planning including contracted Service level agreement operations planning
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Requirements: Diploma or degree Provide prompt and effective technical support to customers and internal stakeholders via phone, email, or all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
provides expert technical advice internally and to customers, in support of Komatsu Products. The successful stock), about dates, workshops, the nomination of service, stock, and other resources. • Collates all informative maintains machine history files for each machine at a customer site. • Conducts delivery inspection of the machine machine. • Plans and prepares for anticipated service calls in conjunction with stakeholders (including liaison with centralized Komatsu functions in the Service and Repairs machines. • Plans for time to complete
contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging