objectives. Prepare SLA or other reports on client account status. Collaborate with development teams to create Engineering or equivalent Software Engineering Management background Ability to a excel in a dynamic, high-pressure
Support achieving growth targets for the assigned account base. Actively support the branch in achieving productivity and profit, or as directed by the Branch Manager. Secure from customer technical staff commitments
science data curation, manipulation, transfer, management, and archival. System architecture concepts. People-centered Respect Integrity and Ethics Accountability While we would really like to respond to every
Team-player Proactive Solution-driven Ready to be accountable. Have a keen eye for detail. Have a proven multi-tasking
successful end-to-end delivery of objectives. Take accountability for the quality of design and technology decisions
Prepare SLA or other reports required on client account status Provide first line support to SLA clients
out daily administrative task pertaining to the management of client's technology hardware while attending and Project Management. DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate and service delivery channel for IT. Monitor and manage queueing (participating in escalated calls as needed) framework for managing and improving customer IT Support in the organization. Advise management on situations escalation. Manage process for communicating outage/emergency activities to the organization. Manage vendor
organization's IT infrastructure. This includes managing and supporting various operating systems, network system and network administration, cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote Required nature of experience: Microsoft Entra ID management of users, groups, and roles Microsoft 365 conditional Domain Services (AD DS) design, deployment, and management On-premises Active Directory Certificate Services
Tenacious. Results orientated. Innovative. Accountable. Detail oriented. While we would really like
Environments, Windows Server 2016 and above. Domain management including Active Directory, Azure Active Directory including clustering and failover management. Virtual machine management and resource distribution. Experience SharePoint, Teams, Entra and Intune. Storage management. NAS & SAN systems such as Synology & & QNAP. Configuration of RAID management and ISCSI storage and clustering. Networking & Switching – Installation of managed switches including layer 2 & layer 3. VLAN management, Administering common