deliverables before presenting to Business Users. Assist business during User Acceptance Testing. Provide Excellent planning, organizational, and time management skills. Delivery and solution focused. Results
teams to create Statements of Work as required. Assist with challenging client requests or issue escalations Engineering or equivalent Software Engineering Management background Ability to a excel in a dynamic, high-pressure
effective and timely feedback to operational management regarding issues and opportunities, as well as and implementation of best practices for data management, analysis, and reporting. Campaign design and these designs and builds to obtain data that will assist in driving decision making and strategy creation
Monitoring, troubleshooting and management. Monitoring and management of Desktop Security (including antivirus antivirus and Patch Management). Give input into user security awareness training. Desktop Support Services teams. Ensure positive supplier relationships and management together with in-country IT teams. Google Workspace
DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service
Business SLAs. Manage customer satisfaction through effectively communicating and managing customer expectations enterprise, including directory and identity management solutions. Implement new software solutions as business. Own Root Cause Analysis and Problem Management for corporate AD environments. Install, configure analytical and communications skills for the management and administration of Exchange environments. DHCP, WINS, DFS. Knowledge of various Identity Management Solutions. Understanding of monitoring best practices
business. ENVIRONMENT: SERVE as the incident owner and manage the end-to-end lifecyle of the ticket until resolution fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers. Remain Retain ownership of support-call and diligently manage to resolution. Verify whether current requests ticket. Recognise and alert the Team Leader or Manager of trends in customer calls. Perform research and
candidate must have strong web design skills to assist in the design of appropriate interfaces using platforms
operational networks and servers. Responsible for managing devices and passwords. Oversee data backup and support and guidance to stakeholders via help desk. Manage client expectations. Control costs and budgets
PHP and its ecosystems, REST API creation and management, PostgreSQL, MySQL, Git, HTML5, SCSS, Webpack ecosystems. Proficient in REST API creation and management. Experience in relational databases: PostgreSQL Effectively communicate, prioritize tasks, and manage time efficiently. High performance individual who