Lead on designs for software solutions and large projects. REQUIREMENTS: Specific Skills & Experience:
Lead on designs for software solutions and large projects. REQUIREMENTS: Specific Skills & Experience:
requests. Do development on strategic innovation projects. Liaise with users to discuss functional spec
satisfy the client requirements. Participate in project walkthroughs: business requirements gathering,
maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Support DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service information to all levels of end-users and customer IT management. REQUIREMENTS: Matric or Grade 12. Tertiary IT
DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service
Business SLAs. Manage customer satisfaction through effectively communicating and managing customer expectations enterprise, including directory and identity management solutions. Implement new software solutions as business. Own Root Cause Analysis and Problem Management for corporate AD environments. Install, configure analytical and communications skills for the management and administration of Exchange environments. DHCP, WINS, DFS. Knowledge of various Identity Management Solutions. Understanding of monitoring best practices
business. ENVIRONMENT: SERVE as the incident owner and manage the end-to-end lifecyle of the ticket until resolution fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers. Remain Retain ownership of support-call and diligently manage to resolution. Verify whether current requests ticket. Recognise and alert the Team Leader or Manager of trends in customer calls. Perform research and
Internet access. Manage Access Control systems including – Access Control System management/maintenance. commissioning, including new hardware. Ordering and Asset Management of ICT equipment. REQUIREMENTS: Qualifications a diverse team with different skills. Can self-manage, especially when operating alone with remote support
software solutions. DUTIES: Design, implement, and manage CI/CD pipelines to automate the software delivery Implement infrastructure as code (IaC) practices to manage and provision resources using tools like Terraform particularly Python. Experience setting up and managing infrastructure. Strong knowledge of CI/CD tools