stable and sustainable level of first level IT support Manage transformation within the IT Service Desk application owners to ensure accurate first level IT support is rendered isanqa isanqajobs Operationsengineer
foundation data, governance, and measurements. Support migration/transformation of existing BMW IT Service platform to ServiceNow platform. 2nd and 3rd level support for BMW ServiceNow ITSM Processes Creating and key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation
Proactively propose solutions to improve the support of (new) business processes. Executing the required Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls 7 years leadership experience ESSENTIAL SKILLS Supports multiple Feature Teams in complex Products / Sub-products tests Proactively propose solutions to improve the support of (new) business processes Development documentation
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues
and Planning Applications form Lumira to SAC. Support applications in BW and SAC. Assist in handling skills. SAP BPC skills. Experience in Application Support. Any additional responsibilities assigned in the
possible ROLE: Facilitate the implementation and support of SAP SD Perform detailed analysis of complex experience in a full cycle implementation as well as in support projects. Minimum of 7 years designing and configuring
maintenance & control of the responsible SAP Systems Support Feature Team in an Agile approach by proactively troubleshooting issues for the system and providing support Develop systems solutions in line with quality standards) Proactively propose solutions to improve the support of (new) business processes Regular reporting on