define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management and technical documents system downtime during maintenance windows Test management including but not limited to: Participation in Experience SAP ABAP Programming Knowledge SAP Solution Manager experience SAP Data Intelligence Experience across
define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & KPIs to upper management ( Incidents, Changes and Tasks) Create and update management and technical documents system downtime during maintenance windows Test management including but not limited to: Participation in Experience SAP ABAP Programming Knowledge SAP Solution Manager experience SAP Data Intelligence Experience across
all relevant configuration, including Materials Management where integration requires this. Preparation Analytics. SAP HANA. Change request management (SAP transports). Solution Manager configuration & diagnostics experience (ticket handling, problem, incident management) Jira and Confluence experience
Product) Controls the overall release and change management of the applications in the area of responsibility Controls the implementation of technical lifecycle management measures as well as the identified security measures Processes "Deliver & Operate IT Technology" and "Manage IT Governance" Controls the measurement and communication
with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Experience in Azure Monitoring VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management Experience in Azure Monitoring Tools Experience VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management ADVANTAGEOUS TECHNICAL SKILLS Experience with
responsible to action the request or requirement. Manage requests raised by users either telephonically servers, databases, device patching, license management. Knowledge of GROUP processes and tools beneficial
Functional experience will be advantageous Solution Manager experience will be advantageous SAP Module Configuration Data Governance (Advantageous) SAP VMS – Vehicle Management Systems (Advantageous) Any additional responsibilities
Min 8 years working experience in IT Service Management ESSENTIAL SKILLS Practical knowledge in one or quickly learn ServiceNow development Service Management, ITIL Any additional responsibilities assigned
Functional experience will be advantageous Solution Manager experience will be advantageous SAP Module Configuration Data Governance (Advantageous) SAP VMS – Vehicle Management Systems (Advantageous) Any additional responsibilities
related task as and when required by the Delivery Manager Important: A clear criminal record is required Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence