About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Optimizing Data. Analysis & Co-ordinating Sales Agents Performance. Microsoft Excel/Google Sheets Processes you: Growth opportunities within our company. Training with professionals in the industry. Extensive
of work content, team dynamics and challenges ● Provide 3rd line incident support to business ● Accountability changes (Fix New features) ● Collaborate with training and change management to ensure smooth transition production in support of business readiness. ● Provide test requirements to testers ● Incident support:
Increasing knowledge and skill when circumstances call for additional learning Candidate Requirements The
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology skills. About the company: The companies Vision: Provide Africa with Easy Access to Online Entertainment
in Newlands, Western Cape. The role involves providing first-line technical support to end-users through to escalation protocols and SLA guidelines. - Provide quality remote support to clients and engage in other monitoring platforms. - Ability to provide basic training and guidance to end-users on IT-related
activity management activities Attend relevant training/courses to gain experience and improved knowledge and commissioning control systems, and operator training Willingness to transition between system development
experience) About the Company: A leading IT solutions provider known for their exceptional customer service and maintaining clients' IT infrastructure. You'll provide advanced technical support, troubleshooting, and dependable vehicle are essential. Key Responsibilities: Provide L2 and L3 support for Microsoft 365 (Exchange Online with clients to understand their IT needs and provide proactive support and recommendations; Document
commitment to cybersecurity and innovation, they provide a dynamic and supportive work environment. Join implement security processes, systems, and services; Provide technical leadership for cybersecurity systems Management in an Enterprise environment; Experience providing security architecture guidance; Understanding with response and business partners; Experience providing status updates to executives and stakeholders;
Software Developers. Experience in Implementing and Provide input for Software Test Plans Experience in Checking