functional and operating effectively, enabling customers to self-serve and buy or upgrade across any of agreed Service Level management with the various support stakeholders Continuously review the Service Management with an emphasis on continuing enablement of Self-Service and E-Commerce Using a variety of technical tools RPA opportunities. Maintain and update RPA self-service guides, and provide insightful reporting on RPA
equipment's at customer premises assisting provinces in rollouts Technical support services for the full
Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or
incidents
closely with other Project Managers, Customer Project Managers, Service Managers and other key stakeholders Facilitate seamless transfer of Projects to Support and Service Management. Sunset Programme by supporting Assurance specialist. Experience in handling complex projects and customer facing. Demonstrate a great skill in stakeholder Microsoft Teams however meetings and Head Office or Customers may be required on occasion. The Infrastructure
operations in order to improve cost effectiveness, service quality and mission development. Development of architecture. Oversee IT Service Delivery and ensuring high levels of service to the organisation. Ensure maintenance of the organization, business support and Customer-facing systems. Establish broad stakeholder involvement IT solutions and services status. Defines roles and responsibilities for IT services and solutions team and budget. Identifies and manages risks to IT Services and Solution by assessing potential risks and
their structure, functions, and products and/or services.
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses into best scenario to-be processes to enhance customer experience and profitability. Provide input into
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses into best scenario to-be processes to enhance customer experience and profitability. Provide input into
architecture. • Oversee IT Service Delivery and ensuring high levels of service to the organisation. • Ensure maintenance of the company, business support and Customer-facing systems. • Establish broad stakeholder IT solutions and services status. • Defines roles and responsibilities for IT services and solutions team and budget. • Identifies and manages risks to IT Services and Solution by assessing potential risks and the IT Section. • Manage IT Service Level Agreements (SLA) with service providers. • Ensure cost optimisation