the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology