expansions and upgrades in collaboration with the Level 2 team. Diagnose and resolve customer connectivity
External Clients premises Face to face up to executive level for IT software solutions and business processes
Matric plus a 3-year tertiary qualification (NQF Level 6) as recognized by SAQA in IT/ Commerce is highly
Agile/Scrum environments. Basic understanding of a high-level programming language (GoLang/.net/Java). Advanced
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
systems are functioning optimally, and troubleshoot any issues that arise. Collaborate with GDS providers
systems are functioning optimally, and troubleshoot any issues that arise. Collaborate with GDS providers
Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed
to desktop infrastructure, computer hardware and any other authorized peripheral equipment Assisting with
to desktop infrastructure, computer hardware and any other authorized peripheral equipment Assisting with