will oversee end-to-end technical operations and service provider contract performance management, ensuring information technology, and compliance departments to ensure effective service delivery.
functional and operating effectively, enabling customers to self-serve and buy or upgrade across any of faults in line with severity to the relevant departments, stability forums and ensure continuous follow-up agreed Service Level management with the various support stakeholders Continuously review the Service Management with an emphasis on continuing enablement of Self-Service and E-Commerce Using a variety of technical tools RPA opportunities. Maintain and update RPA self-service guides, and provide insightful reporting on RPA
Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product growth of new customers and penetration into existing customer base. Customer Service Excellence - Ensure Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer
market research to understand industry trends and customer preferences
Business Analyst for company within the financial services / banking sector.
Role Purpose:
customer, data, business, process, and technological requirements
business solutions which address the needs of the customer, business, and technology. Supports the development
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with internal stakeholders, customers, and service providers to ensure service level requirements are met Conduct regular research on the latest trends, services and, technologies in the market that can be integrated of products and services Maintain all network solutions documentation for customers Produce Daily, weekly
relevant customer site in Sandton, this position reports to the Intellitech Systems managed services technical role provides on-site support as required by customers as well as management of all installed site infrastructure instructions from customer managers and site management. Day to Day: Perform resolution of customer issues as as directed by the customer or company superiors Successfully execute all 1st and 2nd line support tasks running in our area on a customer site Maintain a good working relationship with customer teams Ensure logging
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
fast and reliable financial solutions to its customers.
2. BUSINESS ANALYST
FOR A CLIENT IN DESIGN SERVICES:
Our
/>Our client, a forward-thinking design services firm, partners with restless leadership teams to create
businesses, brands, products, and experiences for the customers of tomorrow.
PACKAGE
with prominent company based in the Financial Services / Banking sector for a skilled and seasoned QA
QA Tester with Test Automation and micro services experience.
Responsibilities and
and status reporting to stakeholders for testing service.