Digital Operations will report into the Portfolio Manager: Digital Operations, the individual will be responsible investigate and case manage customer queries through effective incident management processes, identify Level management with the various support stakeholders To continuously review the Service Management process Promotor Score detractors through effective incident management principles via established prioritisation methods the necessary reporting to support operational management on a monthly, weekly and ad hoc basis Ensure
Digital Operations will report into the Portfolio Manager: Digital Operations, the individual will be responsible investigate and case manage customer queries through effective incident management processes, identify 201, 500, etc)
well as required system documentation. Overall management and maintenance and preparation of test data data. Coordination of test environments Defect Management. Support operational excellence goals through strong SKILLS Functional Testing. Test data management. Defect Management. Knowledge of Automation Frameworks: Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow SDLC Methodology:
advantageous ESSENTIAL SKILLS Infrastructure Management (Cloud and on-Prem) Solid understanding of infrastructure SKILLS Problem Management and Incident Management – Proactive and Reactive Defect Management Change Management skills of distributed services. Service Delivery Management Excellent communication skills and team-oriented
Translating and simplifying requirements. Requirements management and communication. Requirements analysis from IM (Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required methodology followed. Assist with identification and management of risks. Security and Reliability Testing Backend Domain driven development Clean Code principles Managing and communicating issues Reporting – with attention Agile methodology. Experience in IT Continuity Management. Conceptual understanding of IT Infrastructure
solutions Developing and implementing an Endpoint Management Cloud Service Strategy and it´s technical architecture operating system deployment like upgrade & patch management as well as distribution of software. Define and to date. You take a leading role in endpoint management cloud projects like EntraID, Intune, M365 Technical large and small audiences (Senior Executives, IT management and developers) Responsible for developing, maintaining BCom Degree or BTech Diploma SCCM / Endpoint Management Certification ITL V3/V4 Foundation Microsoft
(essential) Experience with Digital service and product management (essential) Product Development skills (essential) Requirements analysis Demand & complexity management
Monitoring Specialist and drive excellence in managing and optimizing virtual desktop infrastructures VMWare Workspace ONE Access and Unified Endpoint Management - Knowledge of Microsoft Intune - Knowledge in (Windows 10 / 11) OS troubleshooting and patch management - Experience with Active Directory and GPO - Change and Problem management) - Plan and execute maintenance tasks (change management) - Plan and execute lifecycle tasks (technical lifecycle, change management) - Resolve incident tickets - Analyze and resolve
experience. COMMENCEMENT: As soon as possible ROLE: Managing projects / processes Ability to develop in Data proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems support environments Assist with identification and management of risks. Knowledge of Jira, Confluence and Agile Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite PowerBI
proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems Translating and simplifying requirements Requirements management and communication Requirement's analysis Document