Network and Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure
Support (IT) for all the client's Plants Be the telephone call receipt of IT incidents related to production
requirement. Manage requests raised by users either telephonically or via email. Support Applications that cover
communication skill, both in front of the client and via telephone - Creative problem solving ability - Proven ability
issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating
clients on the appropriate platforms i.e. e-mail, telephonically, TeamViewer, remote VPN, in person or in a
knowledge Business Continuity Stakeholder engagement Telephone etiquette Linux, PLSQL, Oracle, Network, Virtual
project specific mail administration Keep birthday, telephone or any other registers updated as required by
specific mail administration. Keep birthday, telephone or any other registers updated as required by
Cisco LMS for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done