Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /
issues Software migration and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new
deploy your solutions with our agile toolchain. No on-call duty required at this point Important: A clear criminal Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively sound JavaScript development experience
the Charging, VAS, CRM, Self Service, Portal, Call Centre and Business information systems space Any Project
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking
experience with software test tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing
operational reporting service center (contact centre)-must understand these processes Transformation
the management of corporate networks and data centres including LAN, WAN, Routers and Switches. Ensure standards for interventions on the infrastructure, data centre and servers. Be responsible for IT security including