effectively engage and influence stakeholders at all levels of the organization. Experience working in Agile/Scrum
resolved Ensure adherence in line with agreed service level management with the various support stakeholders
Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage
to GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs
Monitor system efficiency against published service level agreements (SLA) through collection of performance
for closing the same within defined SLAs (Service Level Agreements) Responsible for troubleshooting issues
Segments accurate and valid with agreed service levels. · Representing Finance at the new store forum
stakeholders and management on an appropriate level of detail Agile mindset (knowledge of agile processes