are Accessible to Internal and External Customers Attend IT incidents and requests. Configure new equipment Bi-annual asset verification. AV Support Attend to AV requests. Attend to 1st line AV problems and escalate
Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
management) - Resolve incident tickets - Analyze and resolve problem tickets - Any additional responsibilities
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the