Responsible for working closely with clients and operations team to carry out process improvement activities our clients turn data into insights, streamline operations, improve customer experience, and transform their Responsible for working closely with clients and operations team to carry out process improvement activities our clients turn data into insights, streamline operations, improve customer experience, and transform their
cross-functional teams (development, product management, operations) to facilitate efficient delivery of high-quality
required User training Compiling of user and operational manuals System audits Users sign off Understanding
required. User training Compiling of user and operational manuals System audits User sign off NB: By
services industry. Strong knowledge of banking operations, compliance regulations, and industry standards
including Development, Product Management, and Operations to understand requirements, provide input on
and users when required Compiling of user and operational manuals Reference Number for this position is
stakeholders including Clients, Cluster managers, operational managers and vendor delivery teams to ensure
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network
project methodology MVNO (Mobile Virtual Network Operator) – requires strong / technical telco experience)