operation of the devices. Providing on-site technical support and guidance to our clients and end-users. Documenting procedures 1 year relevant experience Hardware Support Knowledge National Diploma in IT or any related
a Dynamics 365 Support Technical Engagement Lead to join their team.
A Support Technical Engagement Engagement Lead is responsible for the support, maintenance, implementation of the design and the testing
Key Responsibilities:
candidate to join our team for the IT Support - Tier 2 Desktop Support Engineer position. Important - Candidates Desktop hardware and software support (including Office Suite and Mail). Networking skills (N Certificate). 365. At least 5 years' experience in hands-on IT support. Troubleshooting experience. Knowledge, Skills Skills, and Abilities: Solid knowledge of TCP/IP Networking. Proficient in Microsoft desktop operating systems
to manage team of Java Developers, IT Technicians and Network Infrastructure, Budget Management, to provide to manage team of Java Developers, IT Technicians and Network Infrastructure, Budget Management, to provide software development lifecycle (SDLC). Network Management: Supervise network infrastructure to ensure stability stability and security. Collaborate with network engineers to optimise performance and resolve issues. Vendor agreements (SLAs) are met. IT Technicians and Support: Oversee IT support staff to ensure prompt resolution
responsible for the provision of high-quality technical support to all employees and the configuration and maintenance maintenance of our client's computer networks and IT infrastructure at all the clients' offices, and you provide technical guidance, and coach IT Support Technician's. Preferably the suitable applicants must onsite support Expert in Microsoft desktop operating systems Advanced experience in networking and networking experience in mobile internet technologies and support Advanced experience of MS SQL Server and SQL scripting
to ensure optimal network performance by proactive monitoring the transmission network for alarms, scrutinizing Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents on the handing over and escalating all network faults according to Network Management Centre Fault Handling agreements Handing over all relevant network incidents to operational support Conducting proactive intervention training and support to staff Conducting handover at shift rotation Monitoring and managing network Managing
Transport network (24/7), troubleshoot and co-ordinate resolution of fault with the various support areas Transmission / IP Networks environment Responsibilities: To ensure that all network elements are monitored basis. Capture all network incidents on the FMS Report, handover and escalate all network faults according agreements Hand over all relevant network incidents to operational support Conduct proactive intervention training and support to staff Conduct hand-over at shift rotation. Monitor and manage network Manage planned
Design the IP network architecture and discuss the pre-sales solution with the customer. Design communication Level 1, 2 and 3 technical support for customers and partners IP network project implementation and delivery / DNS /DHCP / HTTP/ SNMP Good understanding of Network L2/L3 forwarding principle Good understanding of STATIC/RIP/OSPF/ISIS/BGP Good understanding of Network design includes High Availability Such as device device stack/VRRP/m-lag Good skills of config network devices, Such as routing protocol and AAA/SSH /TFTP/FTP/ACL