looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will and 2nd Line team out of hours as part of an on-call rota. ROLE RESPONSIBILITIES: Design, implement and
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma