for clients. Define and adhere to Prompt response time and methodologies to client queries. Define SLA's adherence to agreed SLA's. Ensure Clients are at all times informed on all Products and Services Analyze and
for clients. Define and adhere to Prompt response time and methodologies to client queries. Define SLA's adherence to agreed SLA's. Ensure Clients are at all times informed on all Products and Services Analyze and
hard and plays hard; you are comfortable working as part of a collaborative team without any Micromanagement
Number of network designs successfully implemented on time. Percentage improvement in network performance post-implementation regulatory requirements and best practices. Mean time to remediate vulnerabilities. Number of exceptions downtime and impact on business operations. KPIs : Mean time to resolution (MTTR) for network incidents. Incident meet deliverables. Required to be on standby at times. Disability Status This position is suitable for entire organization. Time Management : Ability to prioritize tasks and manage time effectively, especially
partner problems and queries in an effective and timely manner. Maintaining regular client communication
partner problems and queries in an effective and timely manner. Liaising effectively with above country
be proficient in managing job cards and ensuring timely resolutions. Must have excellent communication monitoring, and actioning job cards, ensuring timely resolution of technical issues. Managing and process
be proficient in managing job cards and ensuring timely resolutions. Must have excellent communication monitoring, and actioning job cards, ensuring timely resolution of technical issues. Managing and process
extracts, data warehouse and data marts, OLAP, real time data, analytics as well as reporting and dashboard
Plan, execute, and deliver software projects on time and within budget