Service Requests/changes at a higher complexity level to that of the 2nd Line Support Engineer. You will providing 3rd line support to customers. Higher levels of vendor and technology certification are required Service Requests/changes at a higher complexity level to that of the 2nd Line Support Engineer. You will providing 3rd line support to customers. Higher levels of vendor and technology certification are required
knowledge of Networking at a basic and advanced level covering MPLS Networks and Firewalling •Working
The role requires extensive experience in senior-level consulting, a profound understanding of analytics
Client Services teams to deliver required service levels. Actively participate in the Products and Client
Client Services teams to deliver required service levels. Actively participate in the Products and Client
stakeholders Customer Service & TCF: Maintain a high level of service to customers (internal and external)
and business intelligence applications from high-level business requirements and designs through the Software with peers and team members Deliver on Service Level Agreements made with colleagues Continuously develop
Education: Bachelor's Degree at the appropriate NQF level in the area of computer science, engineering, mathematics