Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Hardware Service Products and Solutions. Management of hardware service portfolio. Customer SLA management
the world's largest cash and asset conversion service provider with multiple locations across South Africa MS SQL; T-SQL Web API 2 / Core & Rest web services .NET Core ASP.Net WinForms; UWP Entity Framework validation procedures, collaborate with customers or departments on technical matters such as software software applications. Collaborating with departments or customers on project requirements, status updates Engaging in technical discussions with customers or departments regarding software system design and maintenance
software applications Consulting with departments or customers on project requirements, status, support support, and enhancements. Working with customers or departments on technical issues including software system MS SQL; T-SQL - Web API 2 / Core and Rest web services - .NET Core - ASP.Net - WinForms; UWP - Entity
identifying and managing risks arising from own department. Support standardised delivery processes. Improve improving teame results. Deliver best practice services, and meet and exceed client expectations in support business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client
resolved within Service Target. Assist First Line Support ITSM and relevant departments when required, best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
providing presales technical support and service to customers of the Company. Works with business practice smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill portfolio. Build visibility with vendors and customers to create a competitive distribution advantage professional working relations with customers Provides customer training as necessary. Makes reseller
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
fast paced, dynamic position requiring extensive customer interactions. Prospective candidates should have solid technical skills and the ability to turn a customer's business challenges into consulting solutions solutions. Responsibilities: • Understand the customer requirements and deliverables and create solution design Implementation of above solutions on-site at the customer • Create knowledge documentation and deliver hands-on hands-on knowledge transfer sessions to the Customer Soft skills: • Positive attitude • Professionalism