The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation improvement mindset for operations and customer service. Highly motivated, results-oriented, and excellent
Reference: ERD010078-AH-1 Field Services Coordinator Boksburg Up to R300K per annum Minimum requirements: Must have matric MUST have experience as field service coordinator in the generator / compressor industry Process on Booking Services/Defects on orders received Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians Consultant: Angela Heydenreich - Dante
Reference: ERD010078-AH-1 Field Services Coordinator Boksburg Up to R300K per annum Minimum requirements: Must have matric MUST have experience as field service coordinator in the generator / compressor industry Process on Booking Services/Defects on orders received Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians Consultant: Angela Heydenreich - Dante
Road mapping and implementing technology as a service Transformation and delivery of technology within a technology shared service maturity considering service compliance and service cost management Managing 15 years management experience in Technology services 10 years' experience co-ordinating multiple business multiple geographies Proven experience in driving service transformation vision and outcomes Proven understanding translating business strategy into Technology shared service delivery is essential Strong vision and Leadership
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
Change Control and Dynamics365 Analyst The main purpose of the role is to work with Team Leaders and Managers across the company to ensure that Change Control and Releases are delivered following release processes and best practice. As well as supporting the larger team with the heat system manageme
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings