1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate essential Min 5 years' experience supporting data centre software and must have good understanding of server
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
solutions, with specific focus on: Cost centre & Profit Centre accounting, allocation & assessment Report (RTR) experience. Experience with Cost Centre/Profit Centre Accounting, Profitability Analysis, Overhead
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with the and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
Senior IT support engineer. Your CV must include contactable references, as well as detailing your experience backups, patch distribution • maintenance of data centre environment – i.e. cabling, labelling, standards
Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following
Collaborate closely with the 24/7 Response Centre to ensure seamless support for app users.
software development and environments like call centres and logistics.
Excellent English communication
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards