individual to join our IT team as a Junior IT Technician / Tech Support. The ideal candidate will have previous experience in IT support. Must be in procession of a valid driver's license and be willing to
evaluator of facts vs ideas or theory Analytical, methodical and logical thinker Intuitive and innovative knowledge in new areas Acute attention to detail Process driven Effective communicator Well-developed resource strong governance and assurance controls and processes to continuously measure and improve coverage and of cybersecurity controls across all business processes, projects, and technology systems Partner with advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted
Work within standard ITIL service management processes of Changes, Incidents, Service Requests and Problems working knowledge of IT general practices and methods with in-depth technical knowledge covering Active
with back-end architect and product support technicians as part of a DevsOps culture. Experienced in
understanding of Agile methodologies and DevOps processes. Proficiency in Python, Git, Test-Driven Development improved knowledge. Research new technologies, methods or approaches, with the purpose of utilizing them architecture concepts Understanding of DevOps processes Data curation, transfer, management, archival
evaluator of facts vs ideas or theory Analytical, methodical and logical thinker Intuitive and innovative knowledge in new areas Acute attention to detail Process driven Effective communicator Well-developed resource strong governance and assurance controls and processes to continuously measure and improve coverage and of cybersecurity controls across all business processes, projects, and technology systems Partner with advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted
Work within standard ITIL service management processes of Changes, Incidents, Service Requests, and Problems working knowledge of IT general practices and methods with in-depth technical knowledge covering Active problem-resolution abilities to follow complex and unique processes and adapt to change rapidly Excellent organizational Ability to effectively guide and sustain people, process, and technology change in a dynamic and complex
Responsibilities: Process and Data Mapping: Perform detailed analysis, documenting processes, and mapping of" (WILO) processes, identifying and resolving gaps. Develop Activity-level Business Process Maps and and RACIs for both As-Is and To-Be states/processes. Gap Analysis: Identify and bridge the gaps between compare As-Is and To-Be processes to identify gaps and change impacts. Map As-Is Processes and WILO to User hybrid methodologies. Assess current system-based processes, identifying opportunities for simplification
Responsibilities: Process and Data Mapping: Perform detailed analysis, documenting processes, and mapping of" (WILO) processes, identifying and resolving gaps. Develop Activity-level Business Process Maps and and RACIs for both As-Is and To-Be states/processes. Gap Analysis: Identify and bridge the gaps between compare As-Is and To-Be processes to identify gaps and change impacts. Map As-Is Processes and WILO to User hybrid methodologies. Assess current system-based processes, identifying opportunities for simplification
Customize the ITSM tool to align with organizational processes. Configure workflows, automation rules, and service (SLAs). Implement and maintain change management processes, workflows, and required adjustments as needed technical documentation, manuals, policies, and processes. Engage with ITSM vendors and maintain vendor with Change Coordinator to process Change management tasks (i.e. process RFCs, etc) Suggest continual contribute to ongoing process maturity through regular reviews of the process and tools, trend analysis