management of data team projects Management of the ticketing system Day to day communication with stakeholders
and post Go-live support. Operations experience (ticket handling, problem, incident management) Send CV
other related faults Acknowledge support request ticket(s) and accurately record, update and document progress issues and changes are recorded through the ticketing system Provide hands on escalation support for optimally without repetitive faults Maintain average ticket resolution of 48 hours, meeting, or exceeding SLA's
a CA qualification - already qualified with a verified SAICA number Must have at least 5 years' experience
a CA qualification - already qualified with a verified SAICA number Must have at least 5 years' experience
track customer inquiries and resolutions in our ticketing system Collaborate with the development team and in a fast-paced environment Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
changes, new functions and bugs compiled. • Request ticket updated according to status. • All relevant code relationships with relevant people maintained. • RT(ticketing system) system maintained. • Knowledge is shared
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
infrastructure Perform regular system checks, verifying the integrity and availability of backups, server processes, reviewing system and application logs, and verifying completion of scheduled jobs Assist with installing/cloning