computer systems, hardware, software, and cloud services. They will troubleshoot issues, provide timely development and implementation of new systems and services. Key Responsibilities : Provide first-level contact through to resolution. Utilize excellent customer service skills and exceed customers' expectations. Ensure knowledge of help desk procedures, products, and services. Desirable Skills : Experience with Office 365 365, Microsoft 365 and other Microsoft Cloud services. Familiarity with remote desktop applications and
check-ins, gathering feedback, providing updates on service performance, and identifying opportunities for for upselling or cross-selling additional services that could benefit the client. Building and maintaining teams, and ensuring compliance with contracts and service level agreement The Client Success Manager plays in meeting client expectations and delivering services effectively. Conducting client satisfaction surveys concerns promptly, and staying informed about service updates and best practices are key components of
Our Client, a leading Financial Services Client requires a Java Developer to join their team on a permanent Messaging Service DevOps experience Scaled Agile Framework will be advantageous Web Services technologies
SQL; T-SQL MS Reporting Services Web APIs and Web Services Windows Services Entity Framework (EF) v6 SQL; T-SQL MS Reporting Services Web APIs and Web Services Windows Services Entity Framework (EF) v6
client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
and resolve client incidents related to Q LINK services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
SQL; T-SQL MS Reporting Services Web APIs and Web Services Windows Services Entity Framework (EF) v6 SQL; T-SQL MS Reporting Services Web APIs and Web Services Windows Services Entity Framework (EF) v6
We are seeking X2 Senior Managed Service Solution Architects who will play a pivotal role requires a deep understanding of managed services, a solid technical background, and exceptional comprehensive overview of the proposed managed services, ensuring alignment with client requirements.
repeat business. ENVIRONMENT: A dynamic Internet Service & Network Specialist seeks the technical expertise of customer ICT networks as part of IT Managed Services offerings provided to customers. Support functions years work experience delivering Network Security Services in a customer environment. DUTIES: Implementation clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company
dedicated Service Desk serves as a single point of contact for reporting problems, logging service requests pressure, and a commitment to delivering excellent service to our internal and external clients Duties & Collaborate with team members to establish and maintain Service Level Agreements (SLAs), ensuring that all commitments for IT environments. Customer Service: Provide exceptional customer service, effectively communicating with skills. A commitment to delivering high-quality service and meeting user expectations. Experience with