This may also mean becoming involved with IT support on the customers end and their maintainers.
Keep
Keep up to date and aware of the technical support issues, IT policies and best practice methods. update Billing;
Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft
changes (System accounts).
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Experience & Qualifications
The support engineer needs to be proficient using technology
configurations. The support engineer will be required to travel between customers sites and provide support to other
telephonic support for respective applications and infrastructure.
Arrange desk side support where applicable
with clients as required.
Operational Support
Ensure daily operational activities and maintenance
log monitoring.
Client visits desk side support when required.
Engagement with local vendors
/>Technical support of desktops, servers, printers, network and other IT infrastructure.
Support or CCTV
with a passion for providing excellent technical support, we invite you to apply.
day-to-day support for our in-house software applications.
Diagnose and resolve software issues promptly
our development team to identify and implement software improvements.
Assist in the creation of user
training sessions to enhance software utilization.
Monitor software performance and proactively address
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
lead the Finance Systems Support Analysts to ensure exceptional global support delivery
Performance
years of experience supporting Oracle Netsuite systems
Proven ability to support and train users on
SOPs, and Office SharePoint sites. Onsite IT Support IT Procurement: Oversee the IT procurement process Africa, and Luxembourg to ensure comprehensive IT support for staff in these regions. Bachelor's Degree,
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to: