Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
(Firewall). Emergency after hours support if a VIP calls.
Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians
Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
opportunities. Handle incoming and outgoing telephone calls as required. Type letters and documents. Manage
opportunities. Handle incoming and outgoing telephone calls as required. Type letters and documents. Manage
ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities