Partner with customers to define business needs and elicit business requirements Produce artifacts that that accurately depict customer needs for product implementation such as business requirements and process Provide support as needed to internal and external customers Assist in the facilitation of estimating discussions PowerPoint, Excel, and Visio Ability to travel to customer locations: up to 30% Exposure to PD/PDE application
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Provide Network and Telephone Support
creating exceptional customer experiences and driving loyalty? A leading financial services company is excited newly created role for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high
we're looking for highly skilled and motivated Customer Support Engineers to join our dynamic team. The a passion for delivering top-notch customer service. As a Customer Support Engineer, you will be our clients' are resolved promptly and effectively. Manage customer inquiries and support tickets using PSA. Provide administration through Microsoft 365 and Web Hosting Services. Maintain and update our internal knowledge base to and manage Service Level Agreements (SLAs) to ensure timely resolution of customer issues. Document
informed decisions. We are seeking a skilled SAS Consultant to join our team and assist in developing dashboards SAS Data Studio in Viya.
As a SAS Consultant at PBT Group, you will be responsible for designing
IT Support Consultant - Gauteng Duties and responsibilities: Perform troubleshooting to diagnose and help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting Excellent interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License
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financial institution with our expert IBM Sterling Consultant, right here in the heart of Johannesburg. Seamlessly efficiency and innovation with our specialist services. Let's take your business to the next level Candidate
migrating data, end-user training, and managing customer expectations until post go-live. Role: Deployment training Travel if required Market the products and services of company Advise clients on best practice and renew your product certifications as product consultant/advisor Important: A clear criminal record is