test management tools (e.g., TestRail, Quality Center).
test management tools (e.g., TestRail, Quality Center). Familiarity with various testing methodologies
•Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric
support Centre, in terms of monitoring inbound calls from participants with regards to the client platform; Centre provide quality customer service on every call; · Responding to queries received via email in a resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
support Centre, in terms of monitoring inbound calls from participants with regards to the client platform; Centre provide quality customer service on every call; · Responding to queries received via email in a resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Skills and
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
(Firewall). Emergency after hours support if a VIP calls.
environment