and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
delivery; Respond to and resolve escalated support tickets related to M365 in a timely and effective manner; Ability to respond to and resolve escalated support tickets related to M365; Experience in managing and troubleshooting
delivery; Respond to and resolve escalated support tickets related to M365 in a timely and effective manner; Ability to respond to and resolve escalated support tickets related to M365; Experience in managing and troubleshooting
management; Respond to and resolve escalated support tickets related to cloud infrastructure; Develop and maintain management; Respond to and resolve escalated support tickets related to cloud infrastructure; Develop and maintain
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
client's SLA's Take personal responsibility for own tickets and ensure all parties are kept updated Case Management:
software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance
issues in line with customer SLA. Manage the ticketing system by prioritising, categorising, and assigning
end-users and other IT staff; Resolve helpdesk tickets and escalated issues promptly and effectively;