experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
with monitoring Real-Time, service levels and call centre activities.
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and an operational development team directly supporting the call centre, reporting to the Head of IT with dotted line
you’ll do:
operational development team supporting the call centre in a hybrid role. Reporting to the Head of IT solve complex business problems and support call centre operations. This hybrid role offers the flexibility
effectively. 1 Support Calls: - Ensure that you assist 2nd line Support with all support calls that failover from does not wait on the line for someone to answer the call - To handle incoming technical support incidents issue is not resolved on the call, we need to track all support tickets. - Call customers to clarify incidents and service requests when tickets are logged. - Call customers with open or pending tickets to supply hours staff - Pending tickets - Ensure that you call the customer and confirm that the ticket has been
Generative AI, Scripting in ServiceNow, Virtual Agent)
we are looking for you to lead our Third-Party Claims team. Duties and Responsibilities: Providing guidance staff Oversight of the third-party claims process Authorisation of claims and service provider payments Scrutinisation Scrutinisation of legal invoices Third party claim decision making Providing support to stakeholders within the third-party claims' environment At least 2 years of third- party claims leadership experience
we are looking for you to lead our Third-Party Claims team. Duties and Responsibilities: Providing guidance staff Oversight of the third-party claims process Authorisation of claims and service provider payments Scrutinisation Scrutinisation of legal invoices Third party claim decision making Providing support to stakeholders within the third-party claims' environment At least 2 years of third- party claims leadership experience