expertise and provide training to first-line support technicians Communicate effectively with end-users, customers expertise and provide training to first-line support technicians Communicate effectively with end-users, customers
Mentorship: Provide guidance and training to junior technicians and IT staff. Project Management: Lead and participate
L2 certified desktop/infrastructure support technicians.
to 4 weeks). Working closely with the Support Technicians based in Johannesburg & Cape Town. REQUIREMENTS:
individual to join our IT team as a Junior IT Technician / Tech Support. The ideal candidate will have
service delivery team, including engineers, technicians, and support staff. - Resource Allocation: Ensure
work to programmers, designers, technologists, technicians, or other engineering or scientific personnel
and escalate service tickets to higher-tier technicians when appropriate
work to programmers, designers, technologists, technicians, or other engineering or scientific personnel
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