operating system certification relating to data management Any programming certification Any web application technologies emc2 and NetApp Knowledge of Systems Management such as scVENUS and Ansible Knowledge of Ansible Cloud solutions Knowledge of Directory Access Manager (DIVA) Knowledge of Intelligent Storage Orchestration for VDI Deployment Understanding GROUPs CA Data Management / Follow the Data as an VDI deployment approach automation topics (deployment/resource management/asset management) Defining specific engineering roles
business requirements and specifications. Build and manage the product backlog in line with roadmaps and provide product value proposition. Provide appropriate management reporting. Contribute to the implementation of agreements in place with the Senior ICT Operations Manager. Contribute to effective sales, marketing, and Identify new opportunities, markets and needs. Manage product stakeholder forums. Identify legislative encourage strong teamwork. Manage areas of critical compliance and actively manage non-conformance. Continually
in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity) Work PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Fall-back Planning Incident Management (IM) IT Service Management (ITSM) OPS Advanced Training OPS Basic Training Training Problem Management (PM) Release Planning Start Up Management (SUM) System Monitoring Technical Continuity
emc2 and NetApp
emc2 and NetApp
user support and training as required.
Distribution SAP ABAP knowledge in Materials Management Project Systems Any additional responsibilities technologies Requirements analyses, organisation, and management Translating and simplifying technical requirements with identification and management of risk Knowledge of Unix and Connect-M Managed File Transfer Soft Skills system design/solution to IT Project Manager / Leader and User Management or System owner / Business owner time to be agreed upon by Consultant, Project Manager and User Organisation Principal accountabilities
and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests Be responsible development teams in constantly improving our Endpoint Management platforms stability and availability Work with Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve Directory/Azure Active Directory Exposure to device management (SCCM, Workspace One, Microsoft Intune etc) Exposure
offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure specifically logged and therefore, are required to manage the incident during the incident lifecycle Act of incidents to IT internal management or to external 3rd Party Management if required to resolve and
APP we provide managed services for end user computing, ICT resourcing, project management and consultation