between development and support environments Assisting with the business case Planning and monitoring
Lumira to SAC. Support applications in BW and SAC. Assist in handling incidents and monitor data loads Important:
knowledge across all SAP modules
- Ability to assist with problem identification and possible solutions
progress and implementation of engineering initiatives Assist other department engineers in creating practical
point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting
Fair knowledge across all SAP modules - Ability to assist with problem identification and possible solutions
modules
first line support on Logging of support queries, assistance with licensing queries, installation queries
timeously and resolved within Service Target.
modules Initial focus on master data. Ability to assist with problem identification and possible solution