operational quality for the assigned applications. Supports the product owner with operational issues. Prioritizes product backlog for the assigned applications. Supports the AWM Processes "Deliver & Operate IT Technology"
further experience with mining technology by supporting the 24/7 operation of real-time mine management
implementing, and managing integration solutions to support our complex business processes. Key Responsibilities
protocols as well as required system documentation. Support operational excellence goals through strong operations operations knowledge. Resolve escalated support topics as part of tier-2/3 DevOps role to ensure the highest Interface Technologies: MQ, REST, SOAP, Kafka End user support/ Incident-Problem management: ITSM Suite / BMC
(non-functional) projects/maintenance for the supported landscapes. Ensure projects/ maintenance are on-time GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
experience. COMMENCEMENT: As soon as possible. ROLE: Support the global IT network operations teams at the GROUP initiative to suggest solutions that enhance the support of new business processes NB: By applying for
technologies Coordination between development and support environments Assisting with the business case Planning
implementation of various solutions through automation. You support global connectivity design issues in the global
manuals 2nd and 3rd level technical operational support for developers (technical end users developing