the escalation point for the 1st line (desktop) support technicians. Respond to after-hours escalations
(monitoring control, IM, PM, CM, documentation, end-user support, ITSM, etc.)
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(monitoring control, IM, PM, CM, documentation, end-user support, ITSM, etc.)
limited to: Servicing clients. Backups checks. End user support on all Hardware and Software Issues. Installation
management.
- Support with month-end processes.
- User support.
- Support SAP Analytics Cloud
infrastructure as a member of the I&O team. Provide end-user support for the business. Act as the IT contact center part of the I&O team. Deliver successful end-user support to the business. Report to the I&O Operations
industry; as an IT support, field support or desktop support technician Personal Competencies Strong interpersonal
industry; as an IT support, field support or desktop support technician Personal Competencies Strong interpersonal