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Key performance areas
- All aspects related to project management ten knowledge
Passing all certifications for training scheduled during the financial year
- Completing all E-Learning
updated on a weekly basis
- To ensure that all stakeholders are kept up to date with regular progress
process on all projects
- Managing costs within the approved budget allocations for all projects assigned
o All staff related matters
o All exceptions not consistently adhered
adhered to all times. Ensure timeous arrival at scheduled work and client premises. Ensure all work is carried related procedures and fitment instructions Ensure all field services are carried out in line with related Administrator and Manager on site progress Ensures all administrative tasks required are performed accurately by Supervisor/Manager; Maintain compliance with all company policies and procedures; Ensure diplomacy diplomacy and technical dress code is adhered to all times during working hours; Ensure adherence to the Company
do:
Monitor operational systems ➢ Monitor and troubleshoot all Cisco network technology LAN, WAN, WLAN, Voice, etc systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop support related documentation ➢ Ensure compliance with all operation polices and instructions ➢ Respond timeously Use Cisco LMS for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to status ➢ Check all switches are up and working ➢ Check fibre uplink status ➢ Check if all switches have
achievement of key projects while liaising with all stakeholders. The role is able to execute key business for the flawless execution of Projects Ensure that all projects are delivered on-time, within scope and developing project scopes and objectives, involving all relevant stakeholders. Ensuring feasibility Ensure changes. Report and escalate to management as needed all risks and action plans. Manage, establish and maintain maintain the relationship with the client and all stakeholders. Keep an update on compliance regulations
Duties:
client requirements. Testing : • Release note of all changes, new functions and bugs compiled. • Request Request ticket updated according to status. • All relevant code for specific patch/release/hot fix in respective interpreted. • Possible solutions proposed. Operations : • All requests logged and assigned via RT acted on and opportunities. • Fellow colleagues considered in all aspects. • Constant monitoring of client infrastructure whereabouts at all times. • Start, finish and lunchtimes strictly adhered to. • Good timekeeping for all meetings