The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation improvement mindset for operations and customer service. Highly motivated, results-oriented, and excellent
Reference: ERD010078-AH-1 Field Services Coordinator Boksburg Up to R300K per annum Minimum requirements: Must have matric MUST have experience as field service coordinator in the generator / compressor industry Process on Booking Services/Defects on orders received Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians Consultant: Angela Heydenreich - Dante
Reference: ERD010078-AH-1 Field Services Coordinator Boksburg Up to R300K per annum Minimum requirements: Must have matric MUST have experience as field service coordinator in the generator / compressor industry Process on Booking Services/Defects on orders received Process on Breakdowns Service Level Agreements After hour calls Standby to open workshop for field service technicians Consultant: Angela Heydenreich - Dante
have matric
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards operation of IT services. Focusing on continual service improvement to enhance service delivery and process
Road mapping and implementing technology as a service Transformation and delivery of technology within a technology shared service maturity considering service compliance and service cost management Managing 15 years management experience in Technology services 10 years' experience co-ordinating multiple business multiple geographies Proven experience in driving service transformation vision and outcomes Proven understanding translating business strategy into Technology shared service delivery is essential Strong vision and Leadership
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
Change Control and Dynamics365 Analyst The main purpose of the role is to work with Team Leaders and Managers across the company to ensure that Change Control and Releases are delivered following release processes and best practice. As well as supporting the larger team with the heat system manageme
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue