Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards levels of support, managing incidents, and ensuring continuous operation of IT services. Focusing on continual
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities commercials with all stakeholders Client Relationship Management Fully understand the clients business and identify conjunction with the client to meet specific client needs Manage client relationships with key decision makers within the clients needs throughout the Company People management Jointly responsible to appropriately staff the
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities commercials with all stakeholders Client Relationship Management Fully understand the clients business and identify conjunction with the client to meet specific client needs Manage client relationships with key decision makers within the clients needs throughout the Company People management Jointly responsible to appropriately staff the
As a graduate project manager, your role spans a wide range of responsibilities aimed at enhancing organizational satisfaction. You will oversee Customer Relationship Management (CRM), ensuring smooth client interactions and attitude Excellent communication skills Project management Very strong organizational skills
Head of IT Service Management (ITSM) who will be responsible for leading and managing the IT service service management functions within the organization. This role involves overseeing the design, implementation and maintenance of IT service management frameworks and ensuring that IT services meet the needs of the closely with various stakeholders to align IT services with business goals, drive continuous improvement Strategy
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
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dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to play a critical improve and strengthen the customer's perception of service quality, through dedicated support expertise, and Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience experience & 2 years' Service Management and Project Management. You must also be proficient with ITIL v3/v4 with Continuous Service Improvement, Resource and Capacity Management, Operations Management and Escalation