T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
Job Description:
Respond to service requests and incidents reported via telephone, issues.
Assist users with password resets, account unlocks, and basic application support.
Accurately
Accurately log and track all incidents and service requests in the ticketing system.
Follow up issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring ensuring that all tickets are managed within the established SLAs.
Communicate effectively with clients
Partner with customers to define business needs and elicit business requirements Produce artifacts that accurately depict customer needs for product implementation such as business requirements and process flow diagrams Facilitate requirements and design discussions Provide research and analysis in
Employment Equity Plan.
Media Assistant ICT Services - Gqeberha, South Africa