technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working resolution including handling of incident tickets in ITSM ticketing system. Generic Responsibilities: Take Knowledge of ITSM Solutions specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
(SA day time hours). We are seeking a qualified High Level Tier 2 Support Tech or newly minted Tier 3 Dispatch Consultant will build and open support tickets after collecting, analyzing, and comprehending Dispatch Consultant will be expected to create new tickets and promptly respond to user requests submitted submitted via email, text, or directly within the ticketing system Essential Job Functions: To perform this job defective or inadequate software packages. Escalates high-level issues to the appropriate department or resource
specialist to handle and resolve inquiries and tickets.
You will be responsible for optimising
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
and general user support
investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
investigation, assign ticket priorities and follow each ticket through to resolution and ticket closure. - Analyse
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments Environment management (highly advantageous) Spring Boot (highly advantageous) Quarkus (highly advantageous) Docker Docker (highly advantageous) Kubernetes (advantageous) Agile development methodology Atlassian tools:
technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible applications incl. Critical Applications with a high Business impact. Important: A clear criminal record working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Diploma / Degree in
successful candidate will be part of a team in a highly pressured environment. We encourage our team members changes, new functions and bugs compiled. • Request ticket updated according to status. • All relevant code relationships with relevant people maintained. • RT(ticketing system) system maintained. • Knowledge is shared all dealings. • Initiative shown • Goal driven • High standard of telephone and email etiquette. Essential