disruption to customers while maintaining full accountability for customer problems, escalations, performance details on CRM to be used for surveys Attend to customer service reviews at agreed frequency with the customers Ensure that for all customers that all reporting, incident tracking and service delivery and assurance the customer Address customer contract queries and ensure delivery of services as per the contracted Continuously improve customer service by performing proactive customer service audits, identify design
Technology/Computer Science plus Tibco Spotfire admin Certification.
Experience:
Technology/Computer Science plus Tibco Spotfire admin Certification. Experience: 5 years' experience In-depth
Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms We are looking for
their team on a 6 month contract basis Provide admin support to Project Managers Assist with project
their team on a 6 month contract basis Provide admin support to Project Managers Assist with project
Purpose:
The role incumbent is accountable for the elicitation, analysis and management
for a targeted project. The role incumbent is accountable for the design of innovative business solutions
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asset lifecycle management, licensing, and customer service
Commercial / Customers Relationship management Ensuring that the business products & service offerings tracking Performance appraisals Scheduling between admin and technicians for installations and site visits Proven organizational and administration skills Customer service orientated - ensuring corporate and residential
Configuration of managed servers as Oracle WebLogic admin. Implementation of third party integration through