ensure reliable CI/CD pipelines and providing senior-level support for complex issues. Senior engineers also
management, including responsibility over Service Level Agreements. Leadership experience in IT Infrastructure
fully onsite role it will be communicated
Level: Senior (7+ years experience)
Initial contract
Problems tickets) within defined SLAs (Service Level Agreements). User interface transactional solutions
environments to improve efficiencies at an organizational level. Building a trusting and safe environment where
experience with KOFAX. Interacting with clients at all levels to understand the business requirements to prepare
A4O ) reporting. Interacting with clients at all levels to understand the business requirements in order
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
stakeholders and management on an appropriate level of detail Ability to deliver on time and in excellent
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues