multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs company's mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing Cloud migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to managers, to ensure the smooth operation of our Cloud services. Requirements: Expertise in Azure: In-depth knowledge
specific category or categories of products and services. This role involves developing and executing category Information technology/data analytics, Professional services or facilities Management spend portfolios. Essential such as Information Technology, professional services or facilities management. Conduct in-depth market risk factors. Negotiate and manage contracts, service level agreements (SLAs), and terms and conditions ensure compliance with contractual obligations and service level expectations. Identify and implement cost
including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered client facing role that ensures a seamless IT Service Management, helping business growth and creating key accounts from IT Operations perspective. IT Service Management and Delivery - Lead Operational Reviews Internal stakeholders. Participate in ongoing Service Operations Reviews and also on new business growth Responsible for identifying, implementing and review of service improvement initiatives - Drive productivity improvements
operational support to their growing Global Professional Services (PS) delivery team and leadership team across building its processes to scale. Professional Services Administration Maintenance of Resources General Resource allocation and assignments Professional Services Operations Timecard management Forecasting Billing operations experience, ideally in a Professional Services organization A passion for process improvement
client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats)
clients. Our client is an established digital service provider. They are known as one of the first within to join our growing team and provide top-notch service to our customers telephonically, and through written Delivering high quality support for our products and services to customers and partners through swift availability customer accounts. Working on escalations within Service Level Agreements. Continuous interaction with clients Initial point of contact on product queries. Service excellence. Promptly answer customer questions
the platform is engineered to be secure and meet service level objectives - Progress the platform's capabilities and maintain run-books for all required platform services / functions. - Manage and maintain operations stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform enhance service delivery - Identify and maintain continuous engagement with customers/users/services of the all stakeholders - Service delivery to ensure customer satisfaction - Maintain service, quality and desired
Working Remotely from anywhere in South Africa Service Management organization implements solutions Job must have all the skills mention below Job specs: Service Management organization implements solutions 5
About our Client: A specialist financial services group focused on providing multi-management, index-tracking a leader in the industry, offering a range of services that cater to various financial requirements. expertise in system administration, networking, cloud services, and SQL databases. You will ensure the reliability measures; plan and execute disaster recovery. Cloud Services (Azure): Deploy, optimise Azure infrastructure Azure technologies; Provide guidance on Azure services, best practices. Requirements: Bachelor's degree
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning and Development: network infrastructure, device management, and cloud services. Excellent problem-solving skills, with the ability with a focus on providing exceptional customer service. Familiarity with project management and CRM tools