We are looking for a service deliver manager with ITIL that will play a critical role in managing and the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
Partner with customers to define business needs and elicit business requirements Produce artifacts that accurately depict customer needs for product implementation such as business requirements and process flow diagrams Facilitate requirements and design discussions Provide research and analysis in
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards operation of IT services. Focusing on continual service improvement to enhance service delivery and process
As a graduate project manager, your role spans a wide range of responsibilities aimed at enhancing organizational efficiency and customer satisfaction. You will oversee Customer Relationship Management (CRM), ensuring smooth client interactions and satisfaction. Roles and Responsibilities: Driving s
and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional
Team Lead to lead the business/customer facing IT service management operations team Develop ITSM tactical approved IT service management strategies Collaborate to design customer focused IT services Lead the IT IT Service Management Operations team Builds relationships with key stakeholders Matric / Grade 12 Tertiary managing IT support, services, and key processes including incident, change, service request and major-incident
Senior Project Manager: Enterprise Data Services: Banking: FTC
The call is for a Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services.
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved position of IT Service Desk Intern . This position is based at Electronic Laboratory Services Pty Ltd in POSITION SUMMARY: A Service Desk Intern is a student employee that assists the Service Desk Team provide supervision of a senior Desktop Support Engineer or Service Desk Engineer. Provides desktop support for the support issues that cannot be addressed by the Service Desk to the appropriate group. • Troubleshoot and